Frequently Asked Questions About Baggage on the Greyhound Bus

Updated on October 16, 2018
timothyjward profile image

Timothy is a frequent Greyhound bus rider who has made many cross-country bus trips in the last 10 years. He currently resides in Florida.

Greyhound allows each passenger to bring a limited number of bags on the bus.
Greyhound allows each passenger to bring a limited number of bags on the bus.

If you are planning a trip on the Greyhound bus in the near future, then you probably have a few questions about baggage. In this article, I will answer some of the most frequently asked questions passengers have about bags on the bus. I will also give you some additional tips about your luggage that I have learned over the course of many years of traveling via Greyhound.

How Many Bags Can I Bring?

Greyhound allows you to bring one carry-on bag and up to two checked bags with each adult ticket purchase. Your carry-on and checked bag will be included in the price of the ticket. If you choose to bring a second checked bag, there will be an additional $15 fee, but this fee is waived if you purchase a flexible fare ticket.

This is the official Greyhound policy on baggage, but I have found that they will usually look the other way if you bring an additional carry-on bag on the bus, provided that you find somewhere to stow it where it's not in anyone's way.

You can store you carry-on in the overhead bins or under your seat.
You can store you carry-on in the overhead bins or under your seat.

Where Will My Bags Be Stored?

Passengers are required to take their carry-on bags onto the bus with them when they board. Carry-on bags must be stored in either the overhead bins or in the storage space under the seats. If your carry-on is too big to fit in either area, you will have to return to the ticket counter and have it checked. There may be an additional fee if you already have one checked bag.

All checked bags will be stored underneath the bus in the baggage compartments. You will have access to your bags typically only at bus stations, so remove any items you may need during your trip before you board the bus.

Greyhound Baggage Allowance and Pricing

Type of Bag
Carry-On
Checked Bag
Storage
Bring on bus
Stored under bus
Size Limit
Must fit in overhead bin or under seat
Max size 62 inches
Weight Limit
One bag up to 25lbs
Up to 2 bags, 50lb max each
Price
Free
1st bag free, 2nd bag $15

Are There Any Size or Weight Limitations on Bags?

Your carry-on bag should weigh 25 lbs. or less. In my experience, however, my carry-on has rarely been weighed, so if your carry on is a few pounds overweight I wouldn't stress about it.

There are no size limits for carry-on bags listed on Greyhound's website. Standard-sized carry-on suitcases fit perfectly in the overhead bins on Greyhound buses. I've also found that average-sized backpacks work great as carry-on luggage and they can usually fit in the overhead bins and under the seats as well.

Keep in mind that the storage space under the seats is pretty small, so I wouldn't plan on storing a large carry-on bag there. It's also important to note that the person sitting behind you has access to the area under your seat too so you might want to avoid storing any valuables there.

Checked bags must weight 50 lbs. or less. Unlike your carry-on, your checked bags will be weighed to make sure they are not overweight. If your bag is overweight, you might have to ship it to your destination via Greyhound Package Express. Overweight bags that weigh between 51-75 lbs. can be shipped via GPE for $35 - $45.

Checked bags cannot exceed a total of 62 inches when you add together the length, width, and height. Basically, any bag the size of a large suitcase is fine. Anything bigger and you might run into some issues. I have never seen anyone break out a tape measure or ruler while loading checked bags, however, so I feel that as long as your checked bag isn't obviously too big you should be ok.

A standard-sized carry on bag will fit in the overhead bins just fine.
A standard-sized carry on bag will fit in the overhead bins just fine.

Are Bags Insured?

Greyhound accepts no responsibility for carry-on bags, so there is no compensation should something happen to yours during your trip. This is why I advise travelers to keep their carry-on bags with them at all times.

Checked bags for adult tickets are automatically insured up to $250 at no extra charge. If you would like to purchase additional insurance on your checked bag, there are several different levels of coverage. Each level has a different premium associated with it. The maximum value of insurance for your checked bags is $1000.

Checked bags for children's tickets are automatically insured for up to $125. The maximum you can insure a checked bag associated with a children's ticket is $425. See the chart below for the exact insurance coverage levels as well as the corresponding fees.

Greyhound Checked Bag Insurance Rates

Adult Checked Bag Value
Price
Child Checked Bag Value
Price
Up to $250.00
Free
Up to $125.00
Free
$250.01 - $350.00
$2.00
$125.01 - $175.00
$2.00
$350.01 - $450.00
$4.00
$175.01 - $225.00
$4.00
$450.01 - $550.00
$6.00
$225.01 - $275.00
$6.00
$550.01 - $650.00
$8.00
$275.01 - $325.00
$8.00
$650.01 - $750.00
$10.00
$325.01 - $375.00
$10.00
$750.01 - $850.00
$12.00
$375.01 - $425.00
$12.00
$850.01 - $950.00
$14.00
 
 
$950.01 - $1000.00
$16.00
 
 

What Happens To Luggage During Layovers?

At most Greyhound bus stations, you are responsible for your own luggage during transfers and layovers. You will take your carry-on bags with you as you exit the bus and then wait to get your checked bags from underneath the bus.

Once you claim your checked bag, it is your responsibility until you board the next bus. Some stations offer lockers or temporary baggage storage that can be rented for a small fee. These are a good option if you have a long layover and are planning to leave the station and explore the surrounding area.

Keep in mind that Greyhound only offers compensation for checked bags that are lost or damaged while stored underneath the bus, so any insurance you purchase will not cover your bags while you are transferring buses or inside the station. This is another reason to keep your bags with you at all times.

You are responsible for claiming your luggage when you are finished traveling and during layovers.
You are responsible for claiming your luggage when you are finished traveling and during layovers.

What Happens If My Bags Are Damaged or Lost?

As was mentioned earlier, Greyhound accepts no responsibility for your carry-on bags—if they are damaged or lost, you will not be compensated. I would still report any lost bags to a Greyhound employee or even to the police, especially if you believe they were stolen. The chances of you ever getting your luggage back are slim to none, but it doesn't hurt to file a police report.

If your checked bag is damaged while in Greyhound's care or in the baggage compartment, you have 7 days to fill out an online damaged baggage form. You will also have to allow Greyhound personnel to inspect the bag and verify the damage. It can take up to 90 days or longer for Greyhound to investigate your damaged baggage claim and let you know the final verdict.

If your checked bag is lost while being stored under the bus, immediately inform your bus driver and Greyhound personnel at the customer service desk/ticket counter. Then you can fill out a claim form. You will need the baggage ID tag you were given when you initially checked your bag. You have 30 days to fill out your claim form and send it in.

Once again, the investigation process can take up to 90 days or more. However, Greyhound promises to keep looking for your bags throughout the whole process. If your bag is found, they will return it to you if you live in the continental United States. If you live in another country, Alaska, or Hawaii, you will have to make arrangements to have your bags returned to you.

I also recommend reporting any lost checked bags to the authorities. Like I mentioned earlier, it can't hurt to have a police report on file, and it might even help to get your claim processed a little faster by Greyhound.

If you have any additional questions about your baggage while you are riding the Greyhound bus, you can visit the official Greyhound website.

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