Where do we complain about a business? My husband and I purchased a vase from Venice for over $300 or 286 Euros. We live in the U.S., so we had it shipped to our home. However, the vase we received was terribly made! It was definitely not what we expected. There were so many imperfections we are embarrassed to use it. When we contacted the company, we got no response. We'd like to file a complaint, but we live in the U.S.

Answer

Do you believe this business has committed fraud? For example, did you select a vase in the shop with a promise that that specific vase would be sent to you and then get sent a different object? If that is the case, you can report at https://www.econsumer.gov/#crnt (this is the official suggestion of the Federal Trade Commission). If you scroll all the way down to the bottom, you see some links for Other Steps You Can Take. You may want to check those suggestions before filing an official complaint.

(The difficulty for you, in that case, would be proving that the object you saw in the shop is not the object you were sent--you don't happen to have pictures of the object in the shop, do you?)

I've been very lucky so far in my dealings with businesses in Italy, so I have no personal experience in this matter. However, my understanding is that there is little the Italian authorities may be able to do now that you are no longer in the country. You can file a complaint here: http://www.agcm.it/en/component/content/article/11...

If the business did not give you an official fiscal receipt, you will definitely want to mention that in your complaint, as that is a strong indication they are committing tax fraud. The Italian government takes that very seriously and might even forward the issue to the Guardia di Finanza.

Unfortunately, if the business was just shady, your options are much more limited. For example, if they said they would send you a vase similar to the vase you saw in the store, you're surely out of luck from a legal perspective. You could consider filing a payment dispute (I am assuming you did not pay in cash). You could try leaving reviews (make sure they are very calm-sounding or else no one will take your complaints seriously) along with pictures on websites like Yelp or Trip Advisor, and that might spur the company to reach out to you.

Updated on August 4, 2018

Original Article:

Five Awful Things (Some) Tourists Need to Stop Doing in Venice
By Alexandra Hoerl

Related Questions

working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, wanderwisdom.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://wanderwisdom.com/privacy-policy#gdpr

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)