Kate holds a Bachelor of Science degree from Sonoma State University and has a deep-rooted passion for traveling the world.
Recently, my parents have been thinking about relocating to the Phoenix area of Arizona. My husband and I decided to join them on their most recent trip to see the area and make a small family vacation out of the opportunity. After much research, we decided we would stay at the Legacy Golf Resort in Phoenix.
The Legacy Golf Resort is owned by Wyndham and, as you may have guessed, is a luxury resort that’s centered around its 18-hole championship golf course. Now neither my husband or I golf, but we had heard so many positive things about the resort that we decided to give it a try and see if it lived up to all the hype.
So is the Legacy really worth it for those of us who are not into golf? Is this a top-notch resort independent of the golfing it offers? Well, we set out on our way to find out! You might just be surprised about the answer to this question. In fact, there were a few things that really surprised us about our experience here, including one big trap we fell into after check-in.
Pictures of the Legacy Golf Resort
Features of the Legacy Golf Resort
18-hole championship golf course
Outdoor swimming pool
Poolside cabana bar
On-site restaurant (Trail's End Bar & Grill)
No pets allowed
Smoking rooms (building 12 only)
Pictures of the Studio Suite
Features of the Studio Suite
419 Square feet
Queen-sized sleeper sofa
Flat screen TV
Washer & Drier
Dishware & silverware
Refrigerator / Freezer
Bluetooth radio / alarm clock
Ironing board & iron
Stove (two burners)
Telephone with voicmail
Balcony with outdoor seating
Rating: 1 Star
Check-in Time: 4:00pm
Check-out Time: 11:00am
The most important thing to note about the check-in is the time. Check-in isn’t until 4:00 pm, and don’t expect it to be a minute earlier. A 4:00 pm check-in, in my experience, is a very late check-in. If you aren’t prepared for this little surprise before you get there, it can through a major wrench in your day’s plans.
We arrived at reception around noon, tired and dreary from our flight. We knew it was likely far too early to get into our room but we decided to attempt to check-in anyway. Not surprisingly, we were told that our room wasn’t ready. We did our best to kill four hours out in the town before returning to the resort. We walked into the check-in area at 4:00 pm as we were told. As we entered we were not happy to find a line, almost out the door, of guests also trying to check in. It seems that with such a late check-in, everyone was waiting until the clock struck exactly four o’clock to get their room.
After a long wait, I finally got up to the desk and discovered why the wait was so long. I overheard many people next to me getting upset with the staff because their rooms were still not ready, even though they were there at the resort’s requested check-in time. This was very surprising as the resort apparently had 5 hours to get rooms ready between check-out and check-in times.
We were completely exhausted, but our room was actually ready, which was a huge relief. We couldn’t wait to get some sleep. I was then directed to the “Concierge” desk by the staff, which appeared to be the last step before finishing the check-in. Here’s where things got interesting.
The gentleman standing behind the desk appeared to be looking up our reservation on a spreadsheet while asking for our last name. He also asked for my identification. I was so tired that I didn’t even ask why I needed to show my identification to the concierge. He then asked me to fill out a paper he handed me “for demographics reasons”. It asked things like how much money I made, how old I was, and if I’ve ever owned a timeshare before. He then began to tell me all about the $150 gift card (or 30,000 Wyndham points, my choice) I could get just for coming to the free breakfast the next morning. My tired mind finally figured out that this was a timeshare salesman I had been promptly directed to by the check-in staff and who I just provided all my personal information to, believing it was somehow required for the check-in process.
Still exhausted from my flight and just wanting to nap, I attempted to promptly leave for my room after figuring this out but first I was forced to navigate through at least five more pressing questions by the aggressive timeshare salesman about if I could make the breakfast, why I couldn’t commit now, if I could go get my husband to come in to commit right now, and if the salesman can call me later to get my commitment for the timeshare sales-a-thon breakfast that I am sure would be equally high pressure.
Exhausted, and now quite angry, I finally got out of the lobby and to my room. Not the most classy start to my stay, to say the least. But I was in my room and ready for the relaxing to begin!
- Polite and helpful staff.
- Free candy in the lobby.
- Late check-in time (4:00 pm).
- No early check-in options offered.
- Highly aggressive timeshare sales tactics on all guests during checking in.
- Rooms not ready for some guests at check-in time, causing long lines.
Rating: 3 Stars
The people who staffed the Legacy Golf Resort were great, other than the “Concierge” who aggressively tried to sell me a timeshare of course. In general, they were friendly and always helpful. It was clear they had a desire to make their guests feel at home. I never felt like I was “putting someone out” by making a request of staff and they seemed to do their best to accommodate my requests.
There were a few downsides to the service, however. First of all, one major downside is that housekeeping will only service your room once every four days. Not every day like most modern resorts do. Of course, if you need anything (like towels, your garbage emptied, etc) you can always call and they will send someone to your room. They were always prompt and friendly to our calls. Also, the cleaning that housekeeping did do was excellent. Not having the daily service, however, is certainly a major downside. You just can’t expect to always come back to a freshly cleaned room with new bed sheets, like you can at most other high-end resorts.
I mentioned before that my parents joined us on the trip. Unfortunately on their “cleaning day”, housekeeping just seemed to skip their room entirely. Considering that they only come once every four days, it was a big deal. They called to the front desk and were told they’d be back within an hour to clean their room, but they never showed. About two hours later my parents went to reception and were told that they would actually just have to come the next day since the housekeepers were off for the day.
Staff then argued with them and said they must have misunderstood the cleaning schedule, which wasn’t the case as they had the schedule in writing and in their hand. Once shown this, staff changed their tune. This was frustrating for my parents but since this experience did not happen to me, I am not counting this experience against them in my rating of three stars for the service, but I thought it was worth mentioning.
- Generally friendly and helpful staff.
- Housekeeping does an excellent job cleaning the room.
- Housekeeping services rooms only once every four days.
Rating: 4.5 Stars
The room we stayed in is called the “Studio Suite” and the interior was excellent. Overall this room had an elegant, sophisticated design that expertly incorporated a number of incredibly useful features which allowed you to do everything from wash your clothes in the room to cook a meal. There were only a few areas that I felt could use updating; the shower and the cabinet work.
I really loved the kitchenette that was included, however. If you were traveling with kids this would certainly be a life saver. It featured a large sink, stove-top with two burners, refrigerator, dishwasher, microwave, toaster, coffee maker, and blender. It also came with plenty of dishes, silverware, pots, and pans to make cooking meals in your room a breeze. The room also included a good sized washer and drier hidden behind a slatted door in the main area so as to not be an eye-sore.
The bed, couch, and chairs were all very comfortable and the back balcony had outdoor patio furniture that was modern, although fairly basic in its design. The couch is a fold out sleeper sofa that turns into a queen-sized bed.
- Elegant interior design.
- A huge list of in-room features (kitchenette, washer and drier, etc).
- Comfortable furniture.
- Cabinets and shower need updating.
Rating: 5 Stars
The room was incredibly clean. The carpet seemed spotless, as did the bathroom area. Another reason for the 5-star rating here is the housekeeping. As I mentioned earlier, they only come once every four days (which is a major drawback), but when they did come, they did a suburb job at cleaning our room.
Fresh sheets, towels, and all the other basics you would expect were done. Everything appeared to have been wiped down inside the room as well. This included those dirty little hard to reach areas that housekeeping usually skips. Everything felt (and was) absolutely spotless.
- The room was spotless on check-in.
- Housekeeping did a very thorough cleaning job.
In general, this resort is very clean, beautifully landscaped, and well laid out. It’s a very large resort but everything is located in an area that just seems to make sense so nothing is very difficult to find. There are also a host of fun activities to do at this resort. Here’s my take on some of the notable features of the resort.
The reception area is clean and beautifully designed. As you approach the building you are greeted by tall palm trees and a beautifully designed fountain that’s surrounded by colorful flowers in the middle of a large roundabout.
The reception area itself is a bit on the smaller side which obviously can become an issue at the 4:00 pm check-in when every guest shows up to get their room at the same time. However, it’s pleasant to walk into and when I was there, there was a small basket of free candy out for the guests.
Just avoid the “concierge” desk as they aren’t as much a concierge as they are high-pressure timeshare salesmen. Such a shame for an otherwise very classy resort.
The pool area is open from 7:00 am to 10:00 pm and being in Arizona, it’s an important part of this resort. Towels are provided to guests as you enter the pool area. It’s a rather large and very inviting area that features a uniquely shaped pool which roughly resembles a U-shape. There is no diving into this pool as it doesn’t get deeper than about 5 feet. The pool area also features two jacuzzis (handicapped accessible), a cabana bar, ping pong table, giant-sized chess set, giant “connect four” game, and Cornhole game.
There is plenty of seating and lounge chairs surrounding the area but not so many that it feels cluttered. We had a blast relaxing and playing around the pool during our stay. The Legacy Golf Resort really did an excellent job with the design of the pool area to make it inviting, entertaining, and relaxing.
Trail’s End Bar & Grill is the on-site restaurant at the resort. Its design perfectly complements the elegance of the rooms at the resort. It overlooks an exceptionally gorgeous area of the golf course and features a bar and medium-sized dining area. Outdoor patio seating is also available.
The service we experienced at the restaurant was certainly top-notch. Our waiter was extremely attentive and even made recommendations from the menu which were excellent. The restaurant was moderately priced but offered excellent service and delicious food. I was certainly inspired to give my waiter an extra generous tip at the end because of the amazing service he provided!
The business center located inside the lobby, near check-in, and consists of two basic desktop computers. The business center was far off in the corner of the room and really felt like a bit of an afterthought. It’s a very basic area with not many features, although I doubt business centers are used very often these days with laptops and smartphones everywhere you turn.
The fitness room is located through two glass doors off to one side of the main lobby. It’s a medium-sized fitness center that offers all the basics like free weights, cable machines, ellipticals, and treadmills. It’s a nicely done fitness center that makes the most use possible of its semi-small space. It was elegant in its design and very clean. All the equipment inside seemed to be modern and clean.
Championship Golf Course
The golf course was absolutely gorgeous and not what I would expect to see in an arid desert environment like Arizona. I have mentioned multiple times in this article that I am not a golfer, and as such, I can’t comment on the course from a golfer’s perspective. But from the perspective of a guest at the resort, it’s beautifully landscaped, perfectly manicured, and just a lovely sight to see every morning.
The resort has two outdoor tennis courts which are located a short walk east of the main lobby. The tennis courts are located side-by-side and are surrounded by chainlink fencing with attached shade cover. These courts feature a modern turf and one of the tennis courts doubles as a basketball court. Both courts are sufficiently lit with outdoor lighting to make games after dark completely possible.
There are a number of other features at this resort, almost too many to list here. Here are a couple of other areas that many guests may appreciate.
- Playground: There’s a small outdoor playground that is located next to the tennis courts and covered in a shade cover. It features rubber mulch turf to make the area soft and safe. It has one slide and a few other features that would be fun for a child under about the age of 10.
- Shuffleboard Courts: Two shuffleboard courts are also located right near the tennis courts and playground. They are positioned side by side and feature scoreboards and seating on both ends of the courts. There is very little shade available while playing on these courts, however.
- Volleyball Court: There is one full-sized volleyball court located between the tennis courts and the playground. It features real sand and is surrounded by a tall chainlink fence that should stop the majority of the high-flying volleyballs during gameplay.
- Basketball Court: The basketball court is outdoors and doubles as a tennis court (see pictures) which means there’s an increased chance that the court could be occupied by tennis players at any given time. However, it’s a full sized modern basketball court that’s regulation size and has lighting for night play. This is the only basketball court at this resort.
Final Verdict: Is It Worth It?
Overall Experience Rating: 4 Stars
The room at this resort is expertly designed, very relaxing, and features just about every amenity that you could possibly need. It’s not often that I stay at a high-end resort that also offers a washer and drier, dishwasher, stove, and refrigerator in the room. But these things are just so nice to have.
This resort itself is focused around its 18-hole championship golf course. However, it certainly offers a long list of features and other activities available. This made the resort quite enjoyable for my family, who loves the occasional activity together on a “down day” when nothing is planned, but who aren’t golfers.
Overall, I really love this resort. While the extremely late check-in, housekeeping visits occurring only once every four days, and the horribly tacky timeshare sales pitch at check-in were all significant drawbacks, there were many exceptional features of this resort that made up for a majority of those negative aspects.
My family and I really enjoyed our time overall at this resort and we have added the Legacy Golf Resort to our list of favorite resorts to visit! If you are in the Phoenix area, it’s certainly worth a try. Just remember to avoid the Concierge… like the plague.
Want to learn more about the Legacy Golf Resort?
This article has been written based on my personal experience at the resort and coming from the perspective of strictly a resort guest who doesn't golf. However, if you'd like to learn more about their golf course, see the Legacy Golf Club website.
© 2019 Kate Daily
Liz Westwood from UK on April 04, 2019:
I agree, the timeshare salesman was not on at all. Fair enough if you have opted to go to a timeshare presentation, as we did once (never again) in order to get free tickets to a wildlife park or sone other gift. But if you have paid and are booking into a hotel, that's way out of order. It sounds like they should have invested money in more cleaning staff instead of timeshare touts.
Kate Daily (author) from California on April 04, 2019:
Thank you for your kind words! Check out was 11:00am. Yeah it was pretty surprising considering it's a high end resort. The timeshare salesman was even worse though. All things considered though it was a really relaxing and fun experience. After check-in, everything started going much better!
Liz Westwood from UK on April 04, 2019:
This is a well-written review. In my experience check-in is a vital start to a good stay. First impressions are important. 4.00pm is late. I try to avoid staying where check-in is so late. What time was check out? We know a hotel where the 4.00pm check in goes with a 10.00am check out. Basically we lose 4 hours in the room compared with other brands. Queues at busy times are unavoidable but an earlier check-in time would alleviate this and spread the load. There's no excuse for not getting rooms ready for 4.00pm, especially in a luxury resort.