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InterContinental Amstel Amsterdam, a Thorough Hotel Appraisal

Liz and her husband hope to help other travelers by sharing their experience of hotels they have stayed in across a range of star ratings.

InterContinental Amstel, Amsterdam.

InterContinental Amstel, Amsterdam.

Why We Chose This Hotel

We first went to Amsterdam over 10 years ago. Like many other visitors to the city, we took a canal cruise. As the boat passed from the Singelgracht into the River Amstel, we noticed an impressive building. The commentary explained that this was the Amstel, Amsterdam's top hotel, used by the rich and famous. We were intrigued, but we could not imagine ever staying there.

10 years later we had a rewards night to use in any IHG brand hotel. The Amstel Hotel was in the InterContinental Hotel Group, but there were no nights available. The next time we had a rewards night, we tried again. With a little perseverance and help from central bookings, we made a reservation.

A trip to Amsterdam was planned around our night in the InterContinental Amstel. This is the story of our experience.

Canal boats regularly pass the Amstel Hotel.

Canal boats regularly pass the Amstel Hotel.

The Exterior

The River Side

Most visitors to Amsterdam see only the river side of the Amstel Hotel. This was opened in 1867 as the west wing of a much bigger hotel, intended to face the Sarphatistraat and have 4 wings. The rest of the hotel was never built, so the entrance was made on the back of the west wing. Some have described the style of the hotel as Renaissance, with the yellow and red brick facades seen as typical Dutch. But it is easy to see the influence of some of Europe's most famous buildings on this Golden Age hotel. In 1900 another floor was added above the cornice and in 1953 a lounge was built on the river terrace. In the early 1990s, the lounge was replaced by a glass extension.

The Front Entrance

A large balcony overlooks the grand pillared entrance to the hotel with flags hanging from it, decorated with the hotel motif. There are three sets of carpeted steps leading up between the columns to three entrances. The main section of the blue carpet has the hotel crest on it. It is an impressive front entrance.

Makeover

A full restoration of the roof and outside of the Amstel Hotel took place from February 2017, taking a year and a day (the same time the hotel took to be built). It has restored the hotel to its former glory. At great effort and expense, the lions have been replaced on the building.

First Impressions

We arrived at the Amstel in a Tesla X taxi. With its falcon-wing doors, the ride was an experience in itself and fitting transport to this prestigious hotel. The entrance of the Amstel is on the relatively quiet tree-lined area of Professor Tulpplein. Even a dull day could not dim its grandeur.

As soon as we exited the taxi our bags were taken from us by the smartly dressed porters and we were handed a receipt.

A grand entrance.

A grand entrance.

The Entrance Hall

I went to open the revolving door but found it hard to push unaided. A porter indicated one of the side doors. The lobby was very ornate. Before us was an impressive floral display and a grand staircase. This led to the next level and an open balcony, which overlooked the arched lobby area.

To the left, under the arches, were the check-in desks and to the right was the concierge's station.

Check in and Welcome

We were ushered towards a desk under the arches on the left. The guest service assistant offered us a seat each. It was a little like an appointment with a solicitor. We were welcomed to the hotel, booking details were confirmed, passports checked and we handed over the baggage receipt. Welcome points were awarded and we were offered a glass of prosecco or water (not a great choice of alcohol-free beverages I thought). We chose the prosecco and stood the glasses on the pull-out shelves. My husband asked about the standard offer of drinks vouchers at check-in. This was agreed upon but promptly forgotten. My husband returned later to collect the vouchers.

A Choice of Rooms

We were told that a nice room on the top floor had been selected for us. We asked a few questions about its location and the view. The guest service assistant was keen to emphasize the size of the room but conceded that it only had a side river view. He had an alternative, however, with a river view on a lower floor, but it was smaller. Which would we like?

It is difficult to make a decision when you are unfamiliar with the options, so he offered to show us both. Without further ado, he grabbed a key and headed to the lift. We were left with a dilemma. Remember the two glasses of prosecco? Should we leave them, take them with us or drink them quickly? Putting all thought of correct etiquette aside, we downed the prosecco quickly and played follow-my-leader through the hotel.

The Prosecco Challenge

The Choice

Moving fast, we followed the guest service assistant to a rather dated, but well-decorated lift. He took us up to a room at the far end of the building, which was under the eaves of the roof. The floor space was impressive, but the views were disappointing. The windows were at floor level, so the view was best appreciated by sitting on the floor or bending over, which was not ideal. Added to that, the main view was overlooking Sarphatistraat. We later noticed that this was quite a busy road from the bridge over the river and a frequent tram route, so it was not the quietest of locations. With its sloping roof and low windows, this room felt like the servants' quarters.

The guest service assistant struggled to contain his disappointment, when, taking him at his word, we asked to see the second room. Added to that, he had been so confident of us taking the upper room that he had no key for the alternative. We then had a rapid walk back to the lift and his desk to get another key.

It was certainly worth the effort, as our minds were quickly made up when we saw room 220. It was a little smaller, but the two large windows overlooking the River Amstel more than made up for the size reduction. We were happy with our choice, but the guest service assistant did not appear to be too impressed.

Our two room choices.

Our two room choices.

Room Choices

Our Room

In keeping with the rest of the Amstel Hotel, room 220, was furnished and decorated in an elegant antique style, with the occasional concession to the modern era.

The layout

A small entrance, with a wardrobe to the left, led into a high-ceilinged bedroom. There was a connecting locked door on the right wall to the neighboring room. Two large windows were on the wall opposite the entrance and a door on the other side of the room opened into the bathroom.

Decor

Three of the walls were covered with a cream-patterned wallpaper. A printed wallpaper in orange and peach of country scenes was on the wall behind the bed and also around the main door. This print was repeated on the material of the headboard, a runner across the bed, two cushions, and a long stool at the end of the bed.

The bed base was beige, but the duvet was in a white stripe, with a white sheet and pillows.

There was a good quality diamond-patterned carpet in beige and orange.

The full-length black-out curtains, net curtains, and cream curtains with gold and orange rope tie-backs at each of the windows were effective at cutting out the light.

There were several quality prints on the walls. The 'Entree de Charles VII dans Rouen' was in a gold frame by the door. Old Amsterdam prints of the 'Maison de Misericorde' and 'Chapelle de Vieux Quartier' were either side of the TV. Between the windows, there was a dull framed floral print. A print of 'Maison des Pauvres', Amsterdam was on the wall near the bathroom door.

Fixtures and Fittings

By the main door, there was a built-in old-fashioned wardrobe, which has witnessed the comings and goings of many guests over the years. Once opened, a light came on to reveal the interior. There was a basket inside the wardrobe for guests' shoes to be placed outside the door for cleaning and a shoehorn. Some of the 12 hangers were padded. There was an iron and ironing board, a high shelf across the top, a safe on a side shelf, and a mirror inside the door.

A large square mirror in a gold-painted frame was hung on the wall behind the desk.

Furniture

Beyond the connecting door was a large wood, brass-trimmed cupboard on legs, with a peach marble top. It had 4 cubby holes and a minibar in it.

There was a folding wooden-framed suitcase holder with black webbing.

An ornate, high-backed armchair in a gold and orange patterned material with a roll cushion and curved wooden legs matched the upright chair by the desk. The latter had a slightly worn seat and the back looked to have been recently reupholstered. There were beige leather pads on the wooden arms.

A wooden brass-trimmed cupboard with three drawers with drop handles and a peach marble top was located between the windows. The bedside tables were in a matching design, each with two drawers (one fixed and one opening).

The bed base was large, as it was two single bases put together. The bed and the pillows were very comfortable.

An ornate glass-topped desk, with curved legs and brass decoration on it, was along the wall near the bathroom door. It had a single slim drawer.

Lighting and electrics

There was a standard lamp with a large pleated white shade and a circular table around its stand. It had a very old plug, which went into a dated multi-point plug socket.